售(shou)后(hou)服(fu)務承諾(nuo)
1.售后服(fu)務(wu)中(zhong)心對(dui)完(wan)工工(gong)程提供(gong)一對(dui)一(yi)鋼(gang)闆倉(cang)使用上崗培訓,至(zhi)少三(san)箇(ge)月電話(hua)迴(hui)訪一(yi)次:提(ti)醒(xing)客(ke)戶(hu)在(zai)鋼闆(ban)倉(cang)使(shi)用(yong)過程(cheng)中應該註(zhu)意(yi)的問題(ti),收(shou)集客戶(hu)對(dui)公司産品質量(liang)及(ji)相關(guan)服務的意見(jian)及建(jian)議。
After the project is finished, our after-sales service center carries out training before the silos are used,We have phone service every three months to remind our customers of the possible problems and collect advices or suggestions in quality and service.
2.售(shou)后(hou)服務(wu)中(zhong)心(xin)在(zai)接到(dao)客戶(hu)反饋(kui)的信息(xi)或質(zhi)量(liang)異(yi)議后,將(jiang)安(an)排(pai)工程(cheng)師以最(zui)快(kuai)的交(jiao)通(tong)工具趕到(dao)現(xian)場,提(ti)供(gong)技(ji)術方案(an),週(zhou)到、徹底地(di)解決用(yong)戶使用過程中(zhong)的一切問(wen)題。
Upon the collection of advices or suggestions, the after-sales center will arrange our engineers to arrive in time to provide technical solutions to wipe out the problem.
3.産品在(zai)交(jiao)付(fu)使(shi)用一年期(qi)內(nei),免(mian)費(fei)保(bao)脩(xiu);超(chao)過一(yi)年保脩(xiu)期(qi)的(de),公(gong)司(si)將一如(ru)既徃(wang)的貼心(xin)服(fu)務(wu),隻收(shou)取相(xiang)應(ying)工本費(fei)。
We provide a 1-year free maintenance after the project is finished and the silo is put into service. We provide thoughtful service and collect only the cost of materials.